Complaints Handling Policy

Last updated 22 September 2026.

Email caseresolution@customersupport.care with your name, order reference, the issue and the outcome you are seeking. We will acknowledge the complaint and investigate it fairly. Supporting photographs or documents help us resolve product and delivery issues faster.

If the first response does not resolve the matter, reply and ask for escalation. We will review the complaint again and explain the outcome. This process does not limit any non-excludable remedy available under Singapore law.